Fix it, build it and keep it running.
Fractional VP, Operations
Your operation needs an executive and your budget needs flexibility.
This is ongoing operational leadership without the full-time cost. As your Fractional VP of Operations, I own the direction, structure and accountability of your operational systems on a continuing basis. I’ll provide KPI oversight, process optimization, leader coaching and cross-functional alignment: the work that keeps an operation running well.
What you get:
Weekly leadership call and monthly performance review
KPI framework oversight and evolution
Targeted process optimization as the business changes
Coaching for one to three key leaders on your team
A monthly written performance summary with observations and recommendations
Operational Clarity Audit
Your know something is off, but you can’t put your finger on it.
When the problem is everywhere and nowhere at once, a targeted fix misses half of it. The Operational Clarity Audit looks at your metrics, your processes, your people and your vendors simultaneously to find what's breaking and what to fix first.
What you walk away with:
A clear picture of where the operation is breaking and why
Documented root causes separated from symptoms
A prioritized action plan of what to fix
KPI gap analysis with recommendations
A findings presentation your leadership team can act on
Vendor Management Assessment
You’re paying for performance that you’re not getting.
Your vendors know what's in the contract. They also know whether you're tracking it. This assessment looks at what your contracts actually say, what your vendors are actually delivering and where the gap is costing you. Most clients find more than they expected.
What you walk away with:
Contract gap analysis of what's missing, what's unenforceable, what's working against you
A vendor performance scorecard built on real data, not impressions
Cost leakage identified and quantified where possible
A clear recommendation for each vendor: keep, restructure or exit
A findings report your leadership can act on immediately
Operational Reset
Diagnosis without implementation is just an expensive document.
You know what's broken. This engagement fixes it. Over 30 to 45 days, your KPI system gets built and put into use, your core processes get rebuilt and handed to the people who own them, your leadership accountability structure gets installed and your operating cadence gets established. By the end, the business runs on systems, not on heroics.
What you walk away with:
A live KPI system in your existing tools, actively in use
Up to five core processes rebuilt and documented for the people doing the work
A leadership accountability map: who owns what and how performance is managed
An operating cadence your team can sustain without a project manager running it
A 30-day support window after handoff so the gains stick
Workshops & Team Effectiveness
Your systems are only as good as the leaders running them.
Processes and KPIs only work when the people responsible for them know how to lead, decide and hold each other accountable. These customizable and interactive workshops close the gap between the operational systems you've built and the leadership capability needed to run them. Sessions are facilitated by a practitioner who has built and led the functions your team is responsible for, not a speaker who studied them.
Available as a half-day or full-day session, in-person* or virtual.
What your team walk away with:
A shared language for decision-making and accountability
Practical tools they can apply to their specific operational challenges immediately
Clarity on how to lead through change without losing team trust or performance
Stronger cross-functional relationships and cleaner handoffs between teams
A foundation for the high-performance culture your operation needs to scale
Workshop focus areas:
Leadership communication and difficult conversations
Decision-making frameworks and ownership clarity
Conflict management in high-pressure environments
Leading through operational change and uncertainty
Cross-functional and matrixed team execution
Continuous improvement mindset for frontline and mid-level leaders
High-Performance Team Workshop for high-potential employees is available as a premium add-on for organizations investing in their next generation of leaders.
*In-person sessions require client coverage of reasonable travel expenses including airfare, hotel and ground transportation. A travel estimate will be provided in advance of booking confirmation.
Not sure what you need or not seeing it listed?
Every operation is different and not every problem fits a predefined package.
If your biggest challenge is not reflected in the services above, that is not a reason to stop here. Some of the best engagements start with a conversation, not a service menu. Bring me the problem and we will figure out together what the work needs to look like.